Organization Name : VCare Job Description: Customer Care Executive Location : Chennai Preferred : Local People from Chennai, particularly near by Velachery Position Overview: The Customer Care Executive is responsible for handling customer queries, grievances, and lost & found items, ensuring smooth operations and a positive shopping experience in the mall. Key Responsibilities: Handle customer queries and escalate grievances to the concerned department. Assist customers with store locations, mall services, events, and promotional activities. Maintain amenities like baby prams, wheelchairs, and first aid kits, ensuring proper documentation. Facilitate retailer work permits, material movement, and document grievances. Report emergencies and incidents during mall trading hours. Support CTA and Nhance activities, including voucher distribution and reporting. Assist with digital marketing promotional activities and achieve monthly targets. Collect daily sales data and retailer contact ...
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