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Job Title: Collection Specialist II Location: Gurgaon (Hybrid) Experience: 1+ Years

Job Title: Collection Specialist II
Location: Gurgaon (Hybrid)
Experience: 1+ Years
Qualification: Any Graduate (Regular only)
Notice Period: Immediate joiner
          
*** Skills Required: Collections, Debit management and how many buckets they have worked, cash application (if possible).  ****

NOTE: Excellent communication skills mandatory.

Customer Service, Collections, Sales Support, B2B
• Evaluate credit history, review and help Deal Hub prepare Sales Agreements with Sales for non-standard terms before presenting to Client; provide updated language, calculation of credits for re-writes and recommendations for edits or further approvals before submission to Client.
• Start collections process through automated iCollections collections workflows, combining direct collection efforts via phone and email to the Client.
• Collections performance: responsible for collecting payment for assigned invoices, measured on success of invoices collected in each aging category, frequency of Client contact, cash collected and managing unapplied cash and credits with refunds / applications.
• Support B2B rolling regional portfolio of invoices handling 600 transactions targeted at the beginning of each quarter
• Responsible for 90/60/30/0 transactions documenting actions and touch points to meet target goals for receivable funds.
• Frequency of interaction with client on invoice status (payment dates / Payment promises / issue resolution / etc.)
• Touchpoint Cadence: responsible for maintaining contact with Internal and External stakeholders to resolve payment, measured on average of days since last contact by transaction utilizing Microsoft Word/Excel/PowerPoint and Outlook
• Identify Client issues early and escalate to management and sales.
• Provide recommendations for enforcing terms or preparing a payment plan directly with the Client.
• Coordinate with the Order Management teams to validate Clients outstanding balance or refund any overpayment coordinating with Cash Applications
• Coordinate with the Portal team to support electronically invoicing and collecting through Clients portals.
• Preparation of credit memos and accurate coding depending upon the nature of the credit.
• Provide monthly reports to management and Sales on all balances (USD)10K 60 days + delinquent.
• Meet and exceed all individual monthly & quarterly cash collection, delinquency, unapplied cash, DTC & UTC targets.
• Demonstrated ability to present updates to internal and external stakeholders as needed
Proficiency in Microsoft office, Word, Excel and PowerPoint

If anyone interested please share your updated resume to whatsapp; 7207191246
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