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Organization Name : VCare Job Description: Customer Care Executive Location : Chennai

Organization Name : VCare
Job Description: Customer Care Executive
Location : Chennai
Preferred : Local People from Chennai, particularly near by Velachery

Position Overview:

The Customer Care Executive is responsible for handling customer queries, grievances, and lost & found items, ensuring smooth operations and a positive shopping experience in the mall.

Key Responsibilities:

Handle customer queries and escalate grievances to the concerned department.
Assist customers with store locations, mall services, events, and promotional activities.
Maintain amenities like baby prams, wheelchairs, and first aid kits, ensuring proper documentation.
Facilitate retailer work permits, material movement, and document grievances.
Report emergencies and incidents during mall trading hours.
Support CTA and Nhance activities, including voucher distribution and reporting.
Assist with digital marketing promotional activities and achieve monthly targets.
Collect daily sales data and retailer contact details.

Qualifications:

Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Knowledge of mall brands and categories.
Proficiency in maintaining records and documentation.
Ability to handle emergencies and incidents calmly and efficiently.
Proficient in Microsoft Excel and other relevant software.

Working Conditions:

Full-time position with availability during mall trading hours, including weekends and holidays.

Interested people drop your resume to 7708254104 whatsapp
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